Privacy Policy

1. Who is responsible for your information

This Privacy Policy explains how Orel Yariv, ND, operating the Orel Yariv Clinical Naturopathy website at orelnatural.com, handles personal information. For privacy questions or requests, contact contact@orelnatural.com.

2. Scope

This policy applies to visits to this website, consultation inquiries, booking communications, payments, and information exchanged in connection with a consultation. A third-party service has its own policy when you leave this website or use that provider directly.

3. Information that may be collected

• Contact and booking information: name, email address, telephone number, preferred date and time, language, country or time zone, and messages you send.
• Consultation information: symptoms, health history, diagnoses reported by you, medications, supplements, laboratory information, lifestyle details, and environmental exposures that you voluntarily provide.
• Payment and transaction information: payment status, amount, currency, date, and transaction reference. PayPal processes payment credentials. This website does not receive or store your full card number.
• Technical information: the hosting provider may record IP address, browser or device information, requested page, date and time, referral information, and security or error events in routine server logs.
• Communications: emails, scheduling messages, consultation notes, and records needed to respond, provide the service, or handle a dispute.

Please provide only information that is relevant. Do not send passwords, full payment-card details, government identification, or highly sensitive documents through ordinary email.

4. Why information is used

• To answer inquiries and arrange, prepare for, and provide consultations.
• To process and confirm payments, cancellations, refunds, or rescheduling.
• To maintain appropriate professional, accounting, and business records.
• To operate, secure, diagnose, and improve the website and communications.
• To comply with law, respond to lawful requests, and establish or defend legal rights.

Information is not sold. It is not used for behavioural advertising or unrelated profiling.

5. Legal grounds and sensitive health information

The legal ground depends on the context and the law that applies. Processing may be necessary to take steps at your request before a consultation, perform the consultation agreement, comply with legal obligations, protect legitimate security and business interests, or act with your consent. Health information is sensitive. Where the applicable law requires a separate condition, it will be handled with your explicit consent or another condition permitted by law.

You may withdraw consent for future consent-based processing by contacting the address below. Withdrawal does not affect processing already carried out lawfully, and some records may still need to be retained for legal or professional reasons.

6. When information may be shared

Information may be shared only as reasonably necessary with service providers such as website hosting, email, PayPal, scheduling, calendar, or video-call providers; professional advisers; and authorities or other parties when required by law or necessary to protect legal rights or safety. Providers receive only the information needed for their role and operate under their own terms or contractual duties.

7. International processing

Some providers may process information outside your country. Where required, reasonable steps will be taken to use a recognised transfer mechanism or other legal safeguard. The level of protection and available rights may vary by jurisdiction.

8. Retention

Information is kept only for as long as reasonably needed for the purpose for which it was collected, to provide the service, manage follow-up or disputes, maintain tax and accounting records, meet legal or professional obligations, and protect security. Retention depends on the type of record and applicable law. Routine server logs are generally retained for a limited operational or security period set by the hosting provider. Information is deleted or anonymised when it is no longer reasonably needed, subject to lawful exceptions.

9. Security

Reasonable organisational and technical measures are used for the nature of the website and the information handled. No website, payment provider, email service, or internet transmission is completely secure. You should use a secure device, protect your accounts, and choose an appropriate communication channel for sensitive information.

10. Your privacy rights

Depending on where you live and the law that applies, you may have rights to request access, correction, deletion, restriction, portability, or an objection to certain processing; to withdraw consent; and to complain to a privacy regulator. A request may require reasonable identity verification. Rights can be limited by legal, professional, evidentiary, or third-party obligations.

11. Children and minors

This service is not intended for independent use by children. A consultation involving a minor requires the participation and consent of a parent or legal guardian. If personal information was provided by a child without appropriate involvement, contact us so the situation can be reviewed.

12. Cookies and similar technologies

As of the date of this policy, the website does not use analytics cookies, advertising cookies, tracking pixels, or behavioural advertising tools. The hosting infrastructure may use strictly necessary technical functions and server logs to deliver and secure the site. External links, including PayPal, may use cookies under their own policies. If non-essential tracking is introduced, this policy and the consent mechanism will be updated before it is used where consent is required.

13. Automated decisions and marketing

No decision with legal or similarly significant effects is made about you solely by automated processing through this website. The website does not currently operate an email marketing list. Consent will be requested where required before optional marketing is introduced.

14. Changes to this policy

This policy may be updated when the service, providers, technology, or law changes. The effective date at the top will be revised. Material changes will be presented in an appropriate manner before they take effect where required.

15. Contact and requests

To ask a question, exercise a privacy right, correct information, or raise a concern, email contact@orelnatural.com. Please do not include unnecessary medical information in the initial request.